Creatickz is the perfect place to go for high quality, professional designs. The sign up process is quick and easy, you will receive an email with a link to a short form to complete once you subscribe. This way, we will be able to learn more about you and your company and assign the best designer for your needs!
We’re happy to add your team members for you! Just let us know their information in the initial form. You can also add them yourself anytime from your Account dashboard or by communicating with us via chat or email.
You can add as many brands/businesses as you want on the initial onboarding form. Just make sure you provide enough detailed information for each one.
If you want to add a business/brand at a later time, please contact us.
You can easily submit your requests from your account dashboard or, if you have a PRO plan subscription, you can do it directly in the Slack channel shared with your designer. Be sure to give all the details relevant to the design you need.
Creatickz team works from Monday to Friday, 9 to 6 EST time, except national holidays.
You can expect to receive designs and communicate with your designer in this time frame.
You can send as many requests as you want daily, we will queue-up them based on the order of arrival and according to the priority you have selected in the request form.
It depends on the complexity of the request and the plan you are subscribed to.
Generally for simple/medium difficulty graphics, turnaround time is on the same day for the PRO Plan and 12-24 hours for the Standard Plan.
Turnaround time will increase depending on the complexity of the request, however in the PRO Plan you will continuously receive progress updates of your request in your Slack channel.
It also depends on the requests complexity and the plan you are subscribed to. Our designers are fast and focused on providing quality designs. We invite you to try our service for free with our 8 days trial. So you can see for yourself and without any commitment if we are the ideal solution for your business.
Approve or request a review from the same panel, or if you have the PRO plan you can let your designer know directly through Slack and closely follow the progress of your request.
No worries, we got this! Our designers will work with you until you’re happy with the results. So if you’re not satisfied with the initial design, don’t worry – we’ll make changes until you are.
Finally, download the final files in the formats you have requested and if you wish, leave a review so that your designer knows how he can improve.
We use the most popular design files from the Adobe suite: AI and PSD. You can also request other files such as JPG, PNG, SVG, EPS and PDF. If you need a different format let us know and we will find a solution for you.
You will have full ownership of the files once we deliver them to you. You are free to use them however you’d like.
If you have any questions or need help with something, do not hesitate to contact us or visit our Help Center.